Privacy & cookies
Last updated: November 2026
Who we are
REM RESET CO is a cleaning company registered in England and Wales (company number 17514571). We are the data controller for personal information collected through this website. Contact: info@remreset.co.uk or 07929 023770.
What we collect
- Quote requests and messages: your name, phone number, email, postcode, property details, preferred dates, any notes and any photos you choose to upload.
- Job applications: your name, contact details, location, experience, availability, transport, confirmation of your right to work in the UK and your CV if you upload one.
- WhatsApp, phone and email: whatever you choose to send us.
How we use it
- To respond to your enquiry, prepare a quote and arrange and carry out your clean (steps taken at your request before entering into a contract, and to perform that contract).
- To review job applications and contact suitable applicants (steps taken at your request, and our legitimate interest in recruiting). Right-to-work checks are a legal obligation for employers.
- To keep basic records for accounting and legal purposes (legal obligation).
We do not sell your information or use it for marketing without your permission.
Who we share it with
Our website and forms are hosted by Netlify, which processes form submissions on our behalf. If you contact us by WhatsApp, your message is handled by WhatsApp (Meta). We may use email and accounting providers to run the business. We only share what's needed for these purposes.
How long we keep it
Enquiries that don't lead to a booking are kept for up to 12 months. Customer records are kept for as long as needed for the service and for accounting requirements (normally 6 years). Unsuccessful job applications are deleted within 6 months.
Your rights
You can ask to see, correct or delete your information, object to how we use it or ask us to restrict it. Email info@remreset.co.uk. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website does not set its own analytics or advertising cookies. Pages with our coverage map include an embedded Google Map, and Google may set its own cookies under its privacy policy.